Management/Leadership

Participate in this programme and you will have the tools to effectively lead the development of your team's performance, achieve optimum results in a team environment. You will be able to rationalise your leadership development plans to increase revenue and profitability over extended periods of time. This programme will really challenge you to grow as a leader in order to deserve others to follow you

Recruitment and Retention
This programme examines the changing face of recruitment and the way that recruitment directly affects retention. It is no longer good enough to recruit people based on skills alone.  You can teach skills but you can’t teach motivation.  This course looks at the assesment skills necessary to retain your talented staff as well as placing the right people in the right job for maximum outcome.  Over and above this you will learn to write advertisements to attract the right person, pre-screen candidates, interviewing, test and check references.  After you have learnt these skills you will then learn the skills to make an offer that will secure the right candidate. As a result of this programme your recruitment strategies will now be able to be measured and acclaimed in a labour short market.

Winning the Labour Shortage Game

Modern hiring practices are rife with inefficiency. A powerful shift is occurring within the staffing world. Now, semi retired baby boomers and part-time working mothers make up the most educated and most qualified part-time workforce in history. Within the next 15 years, millions of baby boomers in Australia will ease into retirement. Many of them are financially secure and flexible in the ways they spend their time. Most are tired of working 80-hour weeks and desire more time with family and friends, or to pursue non-corporate endeavors, such as volunteering their expertise for a nonprofit organization. Learn how to gain leverage from this phenomenon

Securing your Most Valuable Talent
Outstanding abilities and great potential in general are great indicators for high performance. In the world of work, the capacity for innovation and superior performance is a strongly sought-after commodity. Yet the buyer should beware!. Once acquired, the talents of the gifted must be carefully supported and managed. Only by monitoring and attending to the vulnerabilities and paradoxes of these extraordinary individuals can organizations transform what might be great potential into remarkable performance. This presentation explains the methodology to achieve this outcome.

Performance Management
Across the globe, talent managers are asking themselves how to manage performance, increase employee engagement and address the increasingly diverse needs of the workforce. Create a performance Management Process your company can’t do without. Most HR practitioners would agree people learn in different ways, are motivated by different rewards and perform at various levels. Yet, for the most part, they design and apply talent management practices as if everyone were the same. When you hire people, they come with lots of enthusiasm learn how to sustain that engagement.

Cross Cultural Integration
Many companies have found it necessary to recruit beyond their national borders drawing on candidate pools from abroad. Whilst they have recruited globally their internal mindset and approach has not necessarily been prepared for this globalisation.  The single most unique challenge of globalisation is proving to be the management of the myriad work and cultural issues companies are facing across geographic, work practice and values.
When global work styles clash, organisation can become dysfunction and productivity suffers.  This misunderstanding can cause social distancing which in turn results in poor performance and lost revenue.  
Training has proven that managers who have adapted to global work style differences can quickly develop effective strategies both for management and workers alike.
This programme includes the ability to understand the building blocks of how we think, experience life, the fundamentals of culture and the experience of culture.

Consultative Selling
Evaluate your selling skills in fourteen key areas of professional consultative-solution selling techniques. The programme will develop a sales person to be a more sophisticated sales professional with strong Consultative selling and Communication Skills. They will be more organised, focused and alert to opportunities. They will be able to secure more profitable opportunities for the company.
Negotiation Skills for Sales People
This programme is designed to provide participants with a clear understanding of the techniques for successful negotiation in sales to ensure more profitable sales are achieved. The programme will provide salespeople with the structure and confidence to improve the outcomes of their negotiations.

Telemarketing Made Easy
This programme will develop sales persons in the skills of making outbound telephone calls to secure appointments, cross-sell, and up-sell and secure new product sales. It provides a framework to build their confidence and ensure outcomes to their telesales calls.

Selling for Technical Service Personnel
This programme will provide Technical Service Personnel with an understanding of customer expectations and how they can deliver first class customer service. It will guide them in how they can uncover opportunities for the company either for cross-selling and up-selling or to be passed to the sales force.

Benefits of ELearning
Since the inception of e-Learning in the mid 1990's and the redundancy of traditional classroom training in the late 1990's, online learning (e-Learning) has evolved to be the fastest growing and most accepted method of learning in today's market place. The X and Y generations are very comfortable with this method of training and readily embrace it. E-learning has further impacted organisations through the reduced costs of delivery and companies are realising savings of up to 50% on training costs. This programme provides you with a snap shot and discussion forum for the benefits of e-learning:

Assessing Best Training Mediums
This course outlines the process of how to evaluate ELearning v Classroom Learning and alternative training mediums for your organisation. People learn in different ways, and different learning experiences are more appropriate for different roles and environments. Enterprise learning departments must continually explore ways to engage employees with the right content, in the right form, at the right time.

Training Multi-Generational Groups
An organization's training programs should be designed to address an array of learning styles and modality preferences, and they also should address generational differences. Baby boomers, for example, tend to prefer relationship-based learning situations, such as coaching and mentoring. More independent-minded and autonomous Gen X workers crave autonomy and the freedom to find their own way.
Gen Yers are highly interested in having insight and input into their careers, and they want a clear understanding of what is required for them to advance. This programme will demystify the generational differences and outlines a clear path forward to guarantee maximum motivation and performance from all groups

Conflict Competence
Every organisation has, does and will experience conflict.  The solution is to deal with conflict effectively so the energy associated with the conflict is channeled in to developing creative solutions to the business issues faced while at the same time maintaining the positive working relationships critical to make an organisation a great place to work.

Exceptional Workplace Cultures
This programme describes the process of creating Workplace Cultures that are certain to increase profit.  Understanding that the external face of an organisation is driven largely by its employees, many companies recognize that the key to turning the buzzwords like Relationship management, Employee development, Customer experience, Diversity of thought, into real success is a commitment to a workplace culture that allows each employee to contribute to the fullest potential. To meet this challenge - head on, companies need to build a culture of inclusion, supported by a systematic diversity plan, with development serving as a key component. Learn how to turn this concept into a real working programme.

What's Facebook Got to Do with it?

HeartStarters

Bridging the Gap

Killers Meetings 

Leading Sales Teams

Opportunities in Objections
Words that Change Minds
The Power of Persuasion
The Power of Flexibility
The Proof of Successful Communication
Using Empathy to Sell
The True Nature of Sales
Benchmarking Performance – Yours and Others
NLP as a Coaching Tool
Outsourcing for Maximum Profit
Creating High Performance Teams
Customizing Training Programmes to Maximise Profit